We ship worldwide from Europe. Below is everything you need to know about how long your order takes, what it costs, and what happens if something goes wrong along the way.

Processing

Orders are prepared for dispatch within 1 to 3 business days, excluding weekends and public holidays. During drops, restocks and sale periods this can take slightly longer. You'll receive a confirmation email with tracking as soon as your order is registered with our carrier.

Delivery Times

Standard orders arrive within 6 to 15 days from the moment you order. The range covers processing, dispatch and transit, and it varies by destination, which is why we've broken it down below. All times are calendar days.

Destination	Estimated Delivery
Belgium, Netherlands, Luxembourg	6 to 10 days
Germany, France	7 to 12 days
Rest of EU	8 to 14 days
United Kingdom, Switzerland, Norway	8 to 14 days
United States, Canada	6 to 16 days
Rest of the world	10 to 16 days

These are estimates, not guarantees. Carrier delays, customs inspections and extreme weather sit outside our control.

Shipping Costs

We offer FREE worldwide shipping on all orders, with no minimum purchase required.

There are no additional shipping charges at checkout, regardless of your destination or order size.

Customs, Duties and Import Fees

We cover customs and import fees on worldwide orders. You won't be charged any unexpected customs or import fees upon delivery.

Tracking

Your tracking number is generated once your order is registered with the carrier. Tracking updates may not appear immediately and will begin once your parcel starts moving through the carrier's network.

A few days without an update at the beginning is completely normal and does not necessarily mean there is an issue with your shipment.

You can track your order at any time at:

buchanfit.com/apps/trackorder

If your tracking hasn't updated for more than 10 days, please contact us at support@buchan.com with your order number and we'll follow up with the carrier for you.

Incorrect Addresses

Please check your shipping address carefully before placing your order.

If your order has not yet been processed or dispatched, contact us as soon as possible and we'll do our best to update the address before shipment.

If a parcel is returned to us because the shipping address provided was incomplete or incorrect, please contact our support team so we can arrange the next steps.

Missing or Damaged Parcels

If your parcel arrives damaged or any items are missing, please contact us within 14 days of delivery with your order number and clear photos of the parcel and affected items.

We'll review the issue and arrange an appropriate replacement or refund where applicable.

If tracking shows your parcel as delivered but you haven't received it, please contact us within 7 days so we can open an investigation with the carrier.

Before contacting us, we recommend checking with neighbours, your building reception or front desk, and nearby pickup locations, as carriers may occasionally leave parcels in these locations.

Changing or Cancelling an Order

Please contact us as soon as possible if you need to change or cancel your order.

If your order has not yet entered processing, we'll do our best to make the requested change or cancellation.

Once an order has been packed or handed over to the carrier, we're unable to stop the shipment. However, once your order arrives, you may request a return in accordance with our 14-Day Return Policy.

14-Day Returns

We accept eligible returns within 14 days of delivery.

To request a return, contact us within 14 days of receiving your order. Returned items must meet the eligibility requirements outlined in our Return & Refund Policy.

Please refer to our Return & Refund Policy for complete information regarding return eligibility, conditions and refunds.